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In an era when government spending is through the roof, when General Motors is adding a line to its balance sheet that says “owned by the taxpayer”, and when most airlines are charging people just to tote their luggage on board – a public transportation system in Rochester, NY has achieved something extraordinarily remarkable. The organization has run surpluses for five consecutive years, actually cut fares for customers and reduced its reliance on taxpayer dollars.

Driving Excellence offers concrete management tips on how to replace the ego driven language of “I think” with data driven information so managers can say “I know". Learn how to never make a tough decision again. And, discover the greatest management tip of all, how to guide your organization to succeed, rather than just survive.

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